WHAT CLIENTS SAY
These are accounts from clients who have brought watches to us — some curious, some uncertain, some carrying pieces of considerable personal significance. We are glad they trusted us.
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YEARS SERVING KL
1,400+
WATCHES SERVICED
4.8
AVG CLIENT RATING
92%
RETURN FOR NEXT SERVICE
CLIENT REVIEWS
Ahmad Mukhriz
Bangsar, Kuala Lumpur
My grandfather's Omega came back running about five seconds a day after the overhaul — it hadn't been right in years. What I appreciated most was the condition report they gave before any work was done. I didn't feel pushed into anything. The invoice showed exactly what parts were renewed.
Service-Grade Overhaul · March 2025
Siew Ling Tan
Petaling Jaya, Selangor
I brought in my father's chronograph — a piece with sentimental value and some collector interest. Rashid explained the gear train audit in plain language and called me before touching the crown finish. The service file with photographs is genuinely something I hadn't expected. Thorough people.
Complication Restoration · February 2025
Nadia Rahman
Mont Kiara, Kuala Lumpur
Started with the RM 140 assessment for a watch I'd inherited. The written plan was remarkably clear — it told me what needed doing immediately, what could wait, and roughly what each part would cost. I ended up deferring two items and proceeding with just the cleaning and gaskets. That felt honest.
Intake Assessment · April 2025
Rajiv Velan
Cheras, Kuala Lumpur
This was my third overhaul with Bumi Detik over several years. The consistency is what keeps me coming back — the same attention, the same level of documentation, the same clarity on what was done and why. The watch runs within four seconds a day now, which for a 1970s automatic is about as good as it gets.
Service-Grade Overhaul · January 2025
Faridah Hashim
Ampang, Selangor
I was nervous about handing over a watch with family significance. Kian Wei was reassuring without being over-the-top — he explained the process clearly and gave me a receipt the moment the watch was received. The turnaround was two weeks as stated. No chasing required.
Service-Grade Overhaul · March 2025
Wong Chen Hoe
Subang Jaya, Selangor
I used the assessment before deciding on a restoration for a perpetual calendar acquired at auction. The written plan gave me enough to make an informed decision — and the RM 140 was credited when I booked the restoration. The photos in the service file are something I'll keep with the watch indefinitely.
Assessment + Complication Restoration · Feb–Apr 2025
DETAILED ACCOUNTS
CHALLENGE
An inherited slim Swiss dress watch running 90 seconds fast per day. A previous workshop had fitted the wrong crown size. No service records existed.
WHAT WE DID
The movement was overhauled. An appropriate replacement crown was sourced from a Swiss heritage parts supplier and fitted with client approval on the style choice.
RESULT
Timing: +3 seconds per day. Correct crown for the reference. Three-week timeline including parts sourcing. Total: RM 620 overhaul + RM 85 crown.
CHALLENGE
A collector's split-seconds chronograph had stopped engaging the second register correctly. A coupling lever spring had fractured.
WHAT WE DID
The complication module was photographed throughout disassembly. The fractured spring was re-fabricated. One early-wear pivot was addressed during gear train audit.
RESULT
All functions restored. Timing: ±5 seconds per day. Photographic service file — 31 images — delivered with the watch. Client noted it was the most thorough documentation received from any watchmaker.
CHALLENGE
A sports automatic losing 45 seconds a day, with a rough-feeling winding rotor. The owner had delayed service for two years.
WHAT WE DID
Intake assessment confirmed mainspring fatigue and worn rotor bearing. Owner approved the overhaul at RM 620 with the RM 140 assessment fee credited toward the total.
RESULT
Timing after regulation: +6 seconds per day. Rotor smooth. Returned in 11 working days. Total paid: RM 620 (assessment credited). Client said they wished they had come in sooner.
CREDENTIALS
Malaysian Horological Society, member since 2011
Heritage Collectors Circle KL, 2023 recognition
Senior watchmaker trained in Switzerland and Malaysia
All service records and photographs kept for seven years
YOUR EXPERIENCE STARTS HERE
Three working days. A written plan. No obligation to proceed. That is where most clients begin.
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