Privacy Policy

1. Introduction

Bumi Detik ("we", "us", "our") is a watch repair and restoration workshop operating at Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia. This Privacy Policy describes how we collect, use, store, and protect personal data when you interact with our website at bumideti.biz or visit our workshop.

We handle personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. By using our website or submitting an enquiry, you acknowledge that you have read and understood this policy.

2. Data We Collect

Information you provide directly

• Name and contact details (email address, telephone number) submitted via our enquiry form
• Details about your watch and the service you are enquiring about
• Correspondence you send us by email or phone

Information collected automatically

• Browser type, IP address, and pages visited (via analytics cookies, if consented)
• Referring URL and time of visit

Workshop records

When you bring a watch to us for service, we create a service file containing photographs, condition notes, and records of work performed. This file is associated with your name and contact details.

3. How We Use Your Data

• To respond to your enquiries and manage your service booking
• To prepare and deliver written assessments, conservation plans, and service invoices
• To maintain service records and the workshop's file system
• To communicate relevant updates about your watch while it is in our care
• To improve the website based on aggregated, anonymised analytics data

We do not use your personal data for unsolicited marketing. If you would like to receive occasional workshop updates, you may opt in by informing us at the time of contact.

4. Legal Basis for Processing

Processing is based on: (a) your consent, given when you submit an enquiry form or agree to cookie use; (b) the performance of a service contract when we are servicing your watch; and (c) our legitimate interest in maintaining accurate workshop records for quality and liability purposes.

5. Data Retention

Enquiry and contact data is retained for twelve months after the last interaction. Workshop service files — including photographs and service records — are retained for seven years from the date of service, in line with standard commercial record-keeping practice in Malaysia. You may request access to or deletion of your records at any time (see Section 8).

6. Data Sharing

We do not sell, rent, or share your personal data with third parties for their own commercial purposes. We may share data with:

• Parts suppliers, solely to source components for your watch (name and watch reference only)
• Service providers who process data on our behalf (e.g. website hosting, email delivery), under appropriate data processing agreements
• Regulatory or law enforcement authorities, where required by Malaysian law

7. Cookies

Our website uses essential cookies for basic functionality and optional analytics cookies to understand how visitors use the site. You can manage your preferences at any time via our Cookie Policy page.

8. Your Rights

Under the PDPA 2010, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Withdraw consent for processing (where consent is the basis)
• Request deletion of data, subject to our legal retention obligations
• Object to processing for marketing purposes

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

9. Security

We store digital records on password-protected systems. Physical service files are kept in a locked workshop. We review our security practices periodically. In the event of a data breach that poses a risk to your rights, we will notify you and the relevant authority promptly.

10. Third-Party Links

Our website may contain links to external resources (e.g. Google Maps). We are not responsible for the privacy practices of those services. We encourage you to read their policies independently.

11. Children's Privacy

Our services are directed at adults. We do not knowingly collect data from individuals under 18 years of age without the consent of a parent or guardian.

12. Changes to This Policy

We may update this policy from time to time. The updated date at the top of this page will reflect any changes. Continued use of the website after an update constitutes acceptance of the revised policy.

13. Contact

For any questions about this policy or about your personal data:

• Email: [email protected]
• Address: Bumi Detik, Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia
• Telephone: +60 3-2786 4159

Complaints regarding our handling of personal data may also be submitted to the Department of Personal Data Protection Malaysia (JPDP).